Item support includes:
Availability of the author to answer general questions about the item.
Availability of the author to answer technical questions about the item.
Help with reported bugs/issues.
Assistance with 3rd party assets included with the item.
Free customer support for 6 months.
Free discretionary updates (the 6 month customer support policy does not apply to item updates).
Item support does not include:
Item customization services.
Item installation services.
Hosting and server issues.